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Part-Time Support Representative

We are now accepting applications for a part-time Support Representative in Franklin, North Carolina.

We’re seeking a part-time Support Representative to help during our busy tax season. In this role, you’ll assist customers with product questions, troubleshoot issues, and ensure users have a smooth experience with our automation solutions. You’ll work closely with the Customer Success & Support team to keep response times fast and service quality consistent.

This position reports to the Customer Success & Support Manager.

Details:
  • Hours: 20–25 hours per week (January 5 – April 15, 2026)
  • Schedule: Primarily weekday afternoon/evening shifts; occasional Saturdays during peak season
  • Location: Franklin, NC
Key Responsibilities:
  • Handle incoming support calls, chats, and email inquiries
  • Troubleshoot basic product and account issues
  • Escalate technical matters when needed
  • Document interactions clearly and accurately
  • Provide friendly, efficient support that aligns with company standards
  • Assist with peak-season coverage, including some Saturday shifts
Required Skills & Qualifications:
  • Customer service or support experience preferred
  • Comfortable using CRM systems and communication platforms
  • Strong written and verbal communication skills
  • Able to follow processes, multitask, and adapt during high-volume periods
  • Reliable, responsive, and able to work independently
  • High attention to detail and willingness to learn quickly
Benefits:
  • Flexible part-time scheduling with remote work options
  • Competitive pay
  • Supportive team and mentoring
  • Opportunity to gain experience in SaaS and workflow automation within the tax industry
About Us:

Gruntworx is a Drake Enterprises, LTD company based out of Franklin, NC with locations in Virginia Beach, VA and Hampton, NH . We are customer-centric, offering software products and services to professional tax-preparers. We offer unique opportunities throughout our organizations and our goal is to be the employer of choice and our customers first choice.

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